Terms of Service | Drive Morocco

Operator

Drive Morocco is operated by One Prose, a marketing agency registered in Tangier, Morocco. Address: Perla Oficinas, 1er étage Nº4, Avenue Mohammed V, Tanger 90000, Morocco. Email: contact@drivemorocco.com. WhatsApp: +212 660 348 108.

Our Services

We provide private chauffeur services and personalized tours across Morocco. Every booking includes a professional English-speaking driver, a maintained premium vehicle, fuel, road tolls, comprehensive insurance and bottled water. Accommodation, meals, monument entrance fees, local guides and tips are excluded unless explicitly stated in your quote.

Booking Process

Bookings start with a request through our forms or messaging channels. We confirm availability and send a tailored quote. The booking becomes binding only when you confirm in writing (email or WhatsApp) and any agreed deposit is received. Until then, prices and availability are indicative and may change.

Pricing

Tour prices are quoted in EUR per vehicle, not per person. Car-with-driver rates are quoted in MAD per day. The full-day rate covers up to 8 hours of driver availability; additional hours are billed separately at the agreed hourly rate. All listed prices include fuel, tolls, insurance, hotel or airport pickup and drop-off and bottled water.

Payment

Payment terms are agreed in your individual quote. We typically accept bank transfer, cash on arrival or other arrangements agreed in writing. Invoices are issued on request and comply with Moroccan tax law.

Cancellation Policy

Free cancellation up to 7 days before pickup or departure. Cancellations 3 to 7 days before: 50% fee. Cancellations less than 3 days before: non-refundable. Re-scheduling is free of charge subject to availability. If we have to cancel for force majeure reasons, you receive a full refund or a re-scheduled service at no extra cost.

Client Responsibilities

You agree to be at the pickup point at the agreed time, provide a valid identification document at the driver's request, behave respectfully toward the driver and other passengers, and not transport illegal items in the vehicle. Driving under the influence of alcohol or drugs by passengers is grounds for immediate termination of the trip without refund.

Liability

Our liability is limited to the value of the booked service except in cases of gross negligence or wilful misconduct. We are not liable for force majeure events (extreme weather, civil unrest, road closures, strikes), for losses caused by your own actions, or for indirect or consequential damages. We carry comprehensive insurance covering passengers during the trip.

Intellectual Property

All content on drivemorocco.com (text, photos, logos, design) is the property of One Prose or its licensors and is protected by copyright. You may not copy, redistribute or use it for commercial purposes without prior written permission.

Governing Law

These terms are governed by the laws of the Kingdom of Morocco.

Disputes

Any dispute that cannot be resolved amicably will be submitted to the competent courts of Tangier, Morocco. If you are a consumer based in the European Union, you also keep the protections of the mandatory consumer law of your country of residence.

Changes to These Terms

We may update these terms occasionally. The last update date is shown at the top of this page. Changes apply to bookings made after the publication date; previous bookings remain governed by the terms in force at the time of confirmation.

Contact

Questions about these terms? Email contact@drivemorocco.com or WhatsApp +212 660 348 108. Postal address: One Prose, Perla Oficinas, 1er étage Nº4, Avenue Mohammed V, Tanger 90000, Morocco.